Cancellation Policy

At PureGenericPills.com, we are committed to providing fast, reliable, and transparent service. Please review our cancellation policy carefully before placing an order.

1. Eligibility for Order Cancellation

  • You may cancel your order within 24 hours of placing it, provided the order has not been processed or shipped.
  • To cancel your order, contact our support team as soon as possible with your order number and cancellation request.

2. How to Submit a Cancellation Request

  • Email us at support@puregenericpills.com or use our official contact form.
  • Please include the following details in your request:
    • Order Number
    • Product(s) to be canceled
    • Reason for cancellation (optional)

3. When Cancellation Is Not Possible

Cancellations cannot be processed if:

  • The order has already been processed or dispatched.
  • The product is in transit or prepared for shipment.
  • More than 24 hours have passed since the order was placed.

In these cases, you may still be able to return the product after delivery, in line with our Refund & Returns Policy.

4. Refund Policy After Cancellation

  • If your cancellation is approved and the product has not shipped, we will issue a full refund to your original payment method.
  • Refunds typically take 5–7 business days to reflect, depending on your bank or payment provider.
  • Shipping and handling charges are generally non-refundable, unless the cancellation occurred due to our error.

5. Special Conditions & Exceptions

  • For bulk, custom, or pre-sale orders, cancellation terms may vary. Specific conditions will be clearly stated at the time of purchase.
  • If we must cancel an order due to stock unavailability or regulatory restrictions, you will be notified promptly, and a full refund will be issued.

6. Need Help with a Cancellation?

If you wish to cancel or modify your order, please reach out immediately:

📧 Email: support@puregenericpills.com
📌 Include your order number and a clear cancellation request.