At PureGenericPills.com, we strive to ensure your complete satisfaction. If your order arrives damaged, defective, or incorrect, we’ll work quickly to resolve the issue through refunds or replacements in line with our policy below.

1. Return Eligibility

We accept returns or offer refunds in the following cases:

  • The product is damaged, defective, expired, or different from what was ordered.
  • A return request must be initiated within 7 days of delivery.
  • The product must be unopened, unused, and in its original packaging.

We do not accept returns for:

  • Products that have been opened, tampered with, or used
  • Prescription medications (except when incorrectly delivered or defective)
  • Items purchased from third-party sellers (not from PureGenericPills.com)

2. How to Initiate a Return or Refund

To request a return or refund:

  1. Contact our customer support team within 48 hours of delivery at support@puregenericpills.com.
  2. Provide the following details:
    • Your order number
    • Product name and strength
    • A brief description of the issue
    • Clear photographs showing the defect or damage
  3. Once your request is approved, we’ll issue a Return Authorization (RA) and share return shipping instructions.

3. Return Shipping & Product Inspection

  • Items must be sent back using a trackable courier service.
  • Once received, the product will undergo inspection to verify the reported issue.
  • If approved, we will proceed with either a refund or a replacement.

4. Refund Process

  • Approved refunds will be issued to your original payment method or as store credit, based on your preference.
  • Refunds are processed within 5–7 business days after inspection.
  • Shipping and handling fees are non-refundable unless the error was on our end.
  • You’ll receive an email confirmation once your refund is completed.

5. Product Replacements

  • If you received the wrong or damaged product, a replacement will be shipped to you free of charge, subject to stock availability.
  • In case of an error on our part, expedited shipping may be used to ensure faster delivery.

6. Special Conditions & Exceptions

  • Custom, bulk, or pre-order items may have different return conditions, which will be clearly mentioned at the time of purchase.
  • If a shipment is lost or damaged during transit, we will review the case and decide the appropriate resolution.

7. Customer Responsibilities

To ensure a smooth return experience:

  • Inspect your package immediately upon delivery.
  • If the outer packaging is significantly damaged, refuse delivery and contact us.
  • Retain all original packaging, labels, inserts, and documentation until the return or refund process is completed.

8. Need Help?

If you have questions or wish to start a return:

📧 Email: support@puregenericpills.com

Please include your order number and issue details for faster assistance.